Customer Service is only one aspect of a Service

Blockbuster may have never been rude to you, but, in the end, they still failed as a service offering. That’s why it’s important to ensure that you’re not thinking about Service Design and Customer Service as synonyms.

A service is defined by the Oxford dictionary as “the action of helping or doing work for someone.” Brick-and-mortar Blockbuster locations provided the service of . . .

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