Volcanic – Who we are, what we do, & why we’re blogging

Volcanic is a new Experience and Service Design consultancy in the U.S.

Service design is the field devoted to applying design thinking, strategies, and methodologies to the creation and improvement of services. As a relatively young field, there’s still a lot of work to be done as far as spreading awareness and understanding of Service Design’s outlook, process, and benefits.

Our goal, in both our work and writing, is to improve human experiences around the globe by inspiring and facilitating the application of service design thinking. Through our writing, we attempt to give our readers an understanding of service design, how we’re using it at Volcanic, and other insights into our thinking in ways that are both relevant and simple to understand.