1. How do you know when you’re successful?

When gauging the value and success of any business, product, or service, people usually talk about metrics such as growth in revenue, profit, stock price, or market share. These hard quantitative metrics are great tools for measuring some things, but a strict reliance on them is akin to judging a professional athlete’s abilities based solely on their . . .

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Interesting Service Characteristics

As stated in an earlier post, a service is defined by the Oxford dictionary as “the action of helping or doing work for someone.”

By breaking this definition down, we see a service is comprised of three things: an intangible good (the outcome of the action), a provider, and a recipient.

Exploring this definition more deeply, we uncover . . .

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Newest Isn’t Always Best

From renting movies to selling clothes to providing family vacation packages, every successful business should first understand how it can provide the best possible service experiences.

Services have existed since long before formalized economies and, along with the rest of the world, have always . . .

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